Summary: oktk app never sells your personal information to third parties. Your data is used solely to improve our services, ensure security, and meet legal obligations.

1 Introduction

Oktk app ("we", "us", or "the platform") operates a reliable online gaming service for gaming enthusiasts in Bangladesh and other eligible regions. We believe privacy is not just a legal obligation — it is our core responsibility to our members.

This Privacy Policy explains what information oktk app collects, how that information is used, who it may be shared with, and what rights you have to control your data. By using the oktk app website or mobile app, you agree to the terms of this policy.

Our Privacy Policy is built in compliance with the General Data Protection Regulation (GDPR) and applicable international data protection laws. We always aim to collect the minimum amount of information necessary and protect it to the highest standard.

2 What Information We Collect

2.1 Information You Provide Directly

Information you provide when registering or using the service on oktk app includes:

  • Identity Information: Full name, date of birth, gender, and nationality.
  • Contact Information: Email address, mobile number, home address.
  • Identity Documents: Copy of National ID (NID), passport, or driving license (required for KYC verification).
  • Payment Information: Mobile banking number (bKash, Nagad, Rocket) and bank account details.

2.2 Automatically Collected Information

When you use oktk app, our system automatically collects certain technical information. This is necessary to ensure the security and functionality of the site:

  • IP address and approximate geographic location.
  • Device type, operating system, and browser version.
  • Logs of login activity, session duration, and page visits.
  • Gaming activity: bet amounts, game history, win/loss records.
Technical Note: We never store your full payment card number or banking PIN. Payment information is processed directly by the relevant payment gateway (bKash, Nagad, etc.).

3 How We Use Your Information

Oktk app uses your information only for specific, legitimate purposes. The primary reasons we use your data are:

  • Account Management: Processing registration, login, and profile update requests.
  • Payment Processing: Processing deposit and withdrawal requests securely.
  • Security Assurance: Preventing fraud, money laundering, and unauthorized access.
  • Legal Compliance: Meeting the requirements of applicable laws and regulatory authorities.
  • Customer Service: Resolving your questions and complaints quickly.
  • Personalized Experience: Showing game suggestions and offers tailored to your preferences.
  • Responsible Gaming: Identifying early signs of potential addiction to provide timely support.

4 Data Sharing & Third Parties

Oktk app never sells or commercially transfers your personal information to third parties. However, limited data may be shared in the following specific circumstances:

4.1 Service Provider Partners

We work with trusted technology partners to keep our services running — including payment gateways, game software providers, and cloud infrastructure providers. These partners receive data only for their designated tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be shared in response to court orders, regulatory requests, or lawful demands from law enforcement agencies. Such disclosures are always handled within a legal framework.

Our Clear Commitment: We never sell or rent your information to advertising companies, data brokers, or any competing gaming platforms. This is a fundamental principle of oktk app.

5 Cookie Policy

Cookies and similar technologies are used on the oktk app website and app. Cookies are small text files stored on your device that help improve the functionality of the site.

5.1 Cookies We Use

  • Essential Cookies: Required to maintain login sessions and keep core site functions running. These cannot be disabled.
  • Functional Cookies: Remembers your language preference, game settings, and similar choices.
  • Analytics Cookies: To understand which pages on the site are used most. This data is anonymous.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some parts of the site to not function properly.

6 Data Protection Measures

Oktk app employs industry-standard technology and practices to keep your information secure. The key components of our security framework are:

  • SSL/TLS Encryption: All data sent and received on the site is protected with 256-bit encryption.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
  • Data Masking: Sensitive information (such as payment numbers) is partially masked on the dashboard.
  • Regular Security Audits: Periodic security reviews conducted by independent third parties.
  • Staff Training: All our staff are trained in data protection and bound by confidentiality agreements.
In the Event of a Data Breach: In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected members directly within a reasonable timeframe.

7 Your Data Rights

Oktk app respects your right to control your data. You can exercise the following rights at any time:

You can request a copy of any personal information we hold about you. We will provide it free of charge within 30 days of your request, after verifying your identity.

If your profile contains incorrect or incomplete information, you can request a correction. Some details can be updated directly from your account settings, while others can be changed through the support team.

Under certain circumstances, you may request the deletion of your data. However, some information may need to be retained for a specified period to meet legal obligations (such as financial transaction records).

You can request a download of your data in a machine-readable format (CSV or JSON). This data can be used to transfer your information to another service.

Under certain circumstances, you may object to the processing of your data, particularly for marketing communications. Opt-out requests will take effect within 7 business days.

8 Children's Privacy

Oktk app is strictly prohibited for anyone under 18. We do not knowingly collect personal information from minors. Age verification is mandatory at registration, and any suspicious account is suspended immediately.

If we discover that a minor has registered by mistake, all data associated with that account will be deleted immediately and any deposited funds will be refunded in full.

9 Third-Party Links & Services

Some games on oktk app are powered by third-party providers (such as Evolution Gaming, Pragmatic Play, and others). These providers have their own privacy policies and are not directly under oktk app's control.

We ensure that all our partners comply with minimum data protection standards and are bound by formal data processing agreements with us. We will obtain your consent before any third party contacts you directly.

Secure Partnerships: oktk app works exclusively with internationally recognized and licensed game software providers. We regularly verify the privacy standards of each partner.

10 Policy Changes

Oktk app may update this Privacy Policy as needed. Depending on the nature of the changes, we will notify you in the following ways:

  • Minor Changes: The "Last Updated" date on this page will be changed.
  • Major Changes: A notification will be sent to your registered email address.
  • Major Changes: Explicit consent will be obtained when you log in to the platform.

Continuing to use oktk app after any changes means you accept the updated policy. We recommend reviewing this page regularly.

11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our Data Protection Team:

  • Email: [email protected]
  • Support: 24/7 Live Chat (available after login)
  • Response Time: Typically responded to within 48 hours
  • Language: Support available in Bengali and English

If you believe your data rights have been violated and our support team has been unable to resolve the issue, you have the right to file a complaint with the relevant regulatory authority.